Frequently Asked Questions

What does it mean for a company to be accredited with the Better Business Bureau?

Obtaining accreditation from the Better Business Bureau (BBB) indicates that a company has exhibited reliability and honesty. The BBB evaluates businesses on factors such as customer service, operational practices, and transparency. This accreditation bolsters credibility with prospective customers and highlights a commitment to upholding ethical business practices.

What is your warranty?

We provide a one-year workmanship warranty for all services rendered. Should any problems or quality-related issues arise within this period, we will promptly address and repair them at no extra charge to you.

How soon can you start?

We are eager to get started on the project and can do so as soon as we conduct an in-person assessment to determine the exact requirements needed. This will allow us to provide you with a precise estimate and ensure that we deliver the best possible results.

What are the requirements for an on-demand water heater?

An on-demand water heater has many different components and a proper estimate is needed to make sure we give an accurate assessment of all that is required. Things that go into our evaluation include water usage requirements, electrical load requirements, gas line conversions, and assessing the overall condition of the plumbing system in place.

Is an on-demand water heater a good option?

Yes, an on-demand water heater can be a great option for those who want to save space and energy. These units heat water only when you need it, which can result in lower energy bills compared to traditional water heaters. However, it's important to consider the size of the unit and the hot water demand of your household before making a decision. We can help! Contact us today.

How long should a conventional water heater take to recover?

A conventional water heater typically requires 30 minutes to an hour to fully reheat the water in the tank, with the recovery time varying slightly based on the tank's size and capacity.

How often does a septic system need to be serviced?

Septic systems should be serviced every 3-5 years, depending on the size of the tank and the number of people using it. Regular maintenance can prevent costly repairs and ensure the system is functioning properly. It's important to have a professional inspect and pump the tank as needed to avoid any potential issues.

My house was built before or during the 1970s, what kind of piping do I have?

A house that was built before or during the 1970s most likely has been installed with Orangeburg pipe. This type of pipe was commonly used during that time period due to its affordability and ease of installation. However, Orangeburg pipe is known to have a short lifespan and can cause major issues such as blockages and leaks due to deterioration. It is important to have a professional inspect and potentially replace any Orangeburg pipes still installed inside the older home with PVC piping.